Interested candidates may submit latest resume including a recent photograph to:

Human Resources Department
The Pines Melaka
33 Jalan Tun Sri Lanang,
75100 Melaka, Malaysia
Tel: 06-240 2323
Email: hr@thepines-melaka.com

The Pines Melaka are offering the position as follows:

Feel free to email your resume to hr@thepines-melaka.com or contact

06 240 2323 for more information.

Walkin interview are available daily from 10am – 12noon and 3pm – 5pm.

Marcom Executive

Job Description:

• Create awareness of and develop the branding & products.
• Responsible for the production and management of publications including print, fulfilment and distribution.
• Management of all Print/POS and Direct Mail campaigns, working in close liaison with the Homes Divisions regarding format, design, production, fulfilment, data and distribution.
• Responsible for producing Production Schedules including input and maintenance of accurate information.
• To deliver all marketing activity within the agreed budget.
• To achieve frequent, timely and positive media coverage across all available media
• Implement new ideas and methods and continue to seek ways of both improving contribution to the organization goals and enhancing the reputation of the company.
• To identify the need for improved office procedures
• Plan interviews and press conferences, craft and send regular newsletters with company updates
• Track ROI for marketing campaigns
• Join social media groups and professional platforms to discuss industry-related topics
• Monitor corporate website and social media pages and address clients’ queries
• Conduct market research, to maintain and update customer databases & customer feedback share with sales and product teams.
• Any other duties that may be assigned from time to time by superior/the Management.

Requirements:

• Bachelor Degree in Marketing, Advertising, Communications or related discipline.
• 3 years to 5 years or above solid experience, preferable in related industries.
• Able to simultaneously delivery on multiple events and meet deadline
• Proficiency in English & Bahasa Malaysia.
• Excellent written, verbal communication skills and good networking.
• Good organization and planning skills, good teamwork skills

Front Desk Cum Reservation Agent

Job Description:

• Registering arriving guests, assigning rooms, and verifying guest’s credit and issuing room keys.
• Providing information about availability of accommodation and making room reservations.
• Process amendments to reservations such as extensions, early departures and etc.
• Manage No Show reservation by investigation and recording of same.
• Record special billing arrangement for groups booking.
• Maintain and up-to-date Knowledge of special rates/offers/promotions.
• Responding to guests request for housekeeping and maintenance services as well as to complaints.
• Contacting housekeeping or maintenance services when guests report problems.
• Compiling and checking guest accounts for charges using computerized or manual systems.
• Receiving and forwarding messages in person or using telephones or the switchboards.
• Reviewing statements of charges to departing guests and receiving the payment.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Perform transaction for Online Travel Agents booking.
• Supervises and participates in serving guest at the Front Desk according to standards.
• Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
• Ensures all opening and closing duties are implemented in accordance with established standards.
• Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
• Ensures the correct implementation of all cash-handling procedures.
• Welcomes all guests at the Front Desk.
• Coordinates with Housekeeping concerning room status and others.
• Perform any other task as and when require delegated by Superior.
• Held full responsibility for any cash float shortage and any rebate related mistakes, as such staff concerns are fully liability for the mistake and is require to compensate Hotel’s loses.

Requirements:

• Fresh Graduate and SPM Leavers are encourage to apply.
• Excellent hands-on skills with eye to details.
• Ability to work independently.
• Positive attitude and responsible character.
• Pleasant personality with focus on excellence in customer service.
• Prior working experience will be an added advantage.
• Self-starter with good communication and interpersonal skill.
• Possess self-confidence and be able to actively interact with all relevant parties.
• Able to work on three (3) rotational shifts.

Chef De Partie

Job Description:

• Assisting Executive Chef and Sous Chef in creating menu items, recipes and developing dishes.
• Inform Food & Beverage service staff of menu specials and out of stock menu items. -Ensure the quality of the food items.

• Prepare and cook food according to recipes, quality standards and food preparation checklist.
• Monitoring portion and waste control.
• Preparing, cooking, and presenting high-quality dishes within the specialty section.
• Integrate, train and supervise the Commis Chefs
• Maintaining quality standard
• Takes care of daily food preparation and duties assigned by the superiors to meet the standard and the quality set by the restaurant.
• Operate, maintain and properly clean kitchen equipment- Example: Stove, steamer, food processor, mixer, slicer, oven

• Communicate assistance needed during busy periods.
• Follow the directions of the executive and sous chef
• Allocate duties to the team of Commis Chefs

Requirements:

• High school diploma or equivalent
• Minimum 2 years’ experience in culinary field
• Has experience with handling of commercial kitchen equipment.
• Good understanding of food hygiene standards and Health and Safety requirements
• Ability to work well in a team

Maintenance Technician

Job Description:

A maintenance technician is responsible for the upkeep of a facility, such as an apartment building or business office. They are skilled in a variety of areas including plumbing, carpentry, and electrical systems. Duties include inspecting buildings, maintaining inventory, and scheduling repairs.

• * Perform all routine preventative maintenance and curative maintenance
• * Maintain clean and tidy plant rooms                       
• * Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department
• *Attend to all types of repair and maintenance work in the Hotel premises, including any new additions / extensions to the Hotel or any other properties maintained by the Hotel
• *Repair and maintain guest room facilities, light facilities, furniture and equipment
• *Assist with the implementation of the hotel’s preventative maintenance system and repair log system
• *Prioritize work in line with guest requests and management
• *Inform superior of the status of repairs and pending costs and indicate when it would be reasonable to consider replacement
• *Record daily service work, including maintaining individual replacement costs along with time/task labour hours cost
• *Participate in instructing colleagues on the proper operation, safety procedures and cleaning of all equipment
• * Implement and carry out maintenance program in accordance with established time frames
• * Complete daily reports outlining work undertaken for the day
• * Explore and incorporate environmentally friendly initiatives
• * Efficient and effective use of recycling methods
• * be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• * Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• * Perform any duties as may be directed from time to time by the Maintenance Manager

Requirements:

• At least a SPM/Certificate/SKM in technical discipline or equivalent.
• Good command of spoken and written English
• Able to work independently and meet deadlines
• Good interpersonal and communication skills
• Willingness to learn and take over new responsibilities and challenges.
• Able to maintain good relationship with all department.
• Able to work on rotation shift

Housekeeping Supervisor

Job Description:

• Supervise the implementation of housekeeping standards and procedures in relation to;
• Bedroom service, Bathroom service, Valet service, Cleaning service & Linen maintenance
• Recommend changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all housekeeping systems
• Open and close shifts and ensure effective shift hand over
• Distribution and collection of key cards
• Management of all incoming and outgoing calls
• Perform Room allocations and inspection
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (eg. site rooms, vermin control, window and carpet cleaning, room inventories)

• Manage all special requests made by guests
• Ensure consistency within the department
• Management of lost property for the hotel
• Ensure you have complete knowledge of room types, layouts and facilities
• Manage storage areas and stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Perform other duties as assigned and when necessary by Superior / Management.

Requirements:

• Minimum SPM or equivalent
• Related working experiences
• Ability to work independently
• Ability to multitask
• Courteous, mentally & physically fit to work
• Reliability, punctuality, matured and responsible individual
• Ability to comprehend and follow instructions.
• Ability to work a flexible schedule including weekends and holidays

Security Officer

Job Description:

• Patrolling – Security must patrol the interior and exterior of the premises to detect unusual activities and ensure that all equipment is operating normally and not causing safety and security hazards
• Reporting– Security should report to the senior colleges any event involving the safety and security of a person or property.
• Log in and log out – The security staff stationed at the entrance are responsible for registering any guest, employees and vendors at their arrival, and recording their exit time. (WORK PERMIT FORM)
• Handling the loss and prevention – Employees or guests may discover missing property and notify the Security Officer, as the hotel security should be familiar with the hotel’s loss and prevention policy and act on it.
• Traffic control – Need to perform duty in parking lots, when you are duty should control the traffic flows Ensure that the vehicles are parked properly and that the reserved parking such as the employee’s parking area and the VIP parking area, are not occupied by common guests.
• Access control – Some places are only accessible to authorized individuals; you should be aware of this and keep an eye out for anyone who may attempt to enter the area.
• Customer services – Greeting the guest appropriately and attempting to resolve the issue is a professional security therefore, security should possess this skill. Customer service is the most vital aspect of a hotel security, however should not compromise safety and security for the sake of customer services
• CCTV – Ensure that CCTV systems are professionally, effectively and sensitively monitor incompliance with relevant procedures and legislations.
• ERT – Respond to medical emergencies to provide first aid, CPR or a support as needed until medical personnel arrive.
• Perform any other task as and when require delegated by HOD or Management.

Requirements:

• Education level SPM and above.
• Need to be physically fit and comfortable working outdoors in all weathers, situation etc.
• Be able to adjust to a flexible working schedule –  Ability to be able to adapt to a flexible working schedule.
• Being able to step in should illness or annual leave affect normal shift patterns makes for an excellent team. It might also affect your usual location for work too should you be called on to cover a different shift.
• Healthy and actives.
• Committed, honest and firm.

Intern / Trainee

Front Office, Housekeeping, Culinary, Food & Beverage, Maintenance,  Sales& Marketing & Finance