Interested candidates may submit latest resume including a recent photograph to:

Human Resources Department
The Pines Melaka
33 Jalan Tun Sri Lanang,
75100 Melaka, Malaysia
Tel: 06-240 2323
Email: hr@thepines-melaka.com

The Pines Melaka are offering the position as follows:

Feel free to email your resume to hr@thepines-melaka.com or contact

06 240 2323 for more information.

Walkin interview are available daily from 10am – 12noon and 3pm – 5pm.

Sous Chef

Job Description:

1. Assisting Executive Chef on the execution and functions of kitchen operation.

• Responsible to assist the Executive Chef in supervising his assigned outlet or kitchen department within the culinary operation and on demand in any other area of the culinary operation
• The Sous Chef mission and intent is to take full responsibility for the food quality & presentation of his assigned outlet or kitchen department within the entire hotel culinary operation of the hotel in the absence of the Executive Chef
• To ensure a good working environment and employee relations throughout the kitchen and should further be responsible for the training and professional development of all kitchen and related kitchen staff within his assigned outlet or kitchen department.
• To ensure, that agreed quality, hygiene and other standards are kept or surpassed, at all times, by himself and his subordinates.
• The Sous Chef needs to be cost conscious and quality orientated and has to have the ability to pass this on to his subordinates.
• The Sous Chef will be overseen his outlet or kitchen department operation logistical, organisational and coordinate accordingly with any supporting/ enhanced kitchen department
• The Sous Chef is responsible to communicate reservation or any other booking/ request with enhanced/ supporting kitchen departments and keep frequent feedback rapports to higher kitchen and F&B management daily
• The Sous Chef in conjunction with the outlet manager and/ or F&B management will maintain and improve guest satisfaction and quality at all times 

2. Other Financial Parameters for the Position:

• Managing and controlling of both food and labor/ casual costs

3. Positions reporting directly to the incumbent:

• Sous Chef, Chef de Partie and assigned kitchen Rank & File, assigned outlet stewards

Requirements:

• Possess at least a Diploma/Bachelor in Culinary Management/Professional Chef Training or in any related professional field.
• Minimum 4 years’ experience in culinary field
• Understanding of various cooking methods, ingredients, equipment and procedures
• Excellent record of kitchen and staff management
• Accuracy and speed in handling emergency situations and providing solutions
• Familiar with industry’s best practices
• Working knowledge of various computer software programs (MS Office)

Commis

Job Description:

• Help to prepare the meal ingredients for the Chef de Partie and Sous Chefs such as chopping, peeling, and washing vegetables.
• Monitor the expiry dates of the ingredients and alert the Chef de Partie and Sous Chef of the near expired raw materials
• Make sure all the food and raw materials are stored properly.
• Monitor food quality while preparing food.
• Assist in plating up special event meals as assigned.

Requirements:

• Higher Secondary / Foundation in Culinary Arts or equivalent
• Ability to work independently.
• Minimum 1-year experience in F&B or Kitchen Operations
• Willing to work long hours, weekends & Public Holidays
• Ability to work well in a team

Sales Event Executive

Job Summary:

1. We are looking for a dynamic and results-driven Sales Events Executive to join our team.
2. In this role, you will be responsible for planning, promoting, and executing sales-driven events that align with our business goals.
3. You will work closely with the sales teams to generate leads, increase brand awareness, and drive revenue through event-based strategies.

Job Scope & Responsibilities:

1. Event Sales & Client Acquisition

• Identify and secure new business opportunities for events such as corporate meetings, conferences, banquets, and social gatherings.
• Conduct site visits, present event packages, and customize offerings based on client needs.
• Develop proposals and quotations in line with hotel standards and pricing.

2. Event Planning & Coordination

• Serve as the main point of contact between the hotel and the client from initial inquiry to event completion.
• Coordinate with internal departments (F&B, housekeeping, front office) to ensure smooth event delivery.
• Manage event logistics, floor plans, timelines, and vendor coordination.

3. Sales Administration

• Prepare sales contracts, event orders (BEOs), and post-event reports.
• Maintain accurate records of sales leads, bookings, and client communication in the hotel’s CRM system.
• Track sales targets and contribute to team revenue goals.

4. Marketing & Promotion

• Support the marketing team in promoting hotel event spaces through social media, email campaigns, and partnerships.
• Participate in trade shows, and networking events to drive brand visibility.
• Create attractive promotional packages for different market segments (corporate, MICE, etc.).

5. Guest Experience & Follow-up

• Ensure excellent customer service before, during, and after events to drive guest satisfaction and repeat business.
• Gather and analyse guest feedback to improve future event offerings.
• Follow up with clients for testimonials, referrals, and repeat bookings.

Requirements:

• Minimum Certificate/Diploma/Degree in Marketing, Business Communications or related field.
• Experience working in sales & marketing department or customer services, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office suite.

• Reliability, punctuality, matured and responsible individual

Security Officer

Job Description:

1. Patrolling – Security must patrol the interior and exterior of the premises to detect unusual activities and ensure that all equipment is operating normally and not causing safety and security hazards
2. Reporting- Security should report to the senior colleges any event involving the safety and security of a person or property.
3. Log in and log out – The security staff stationed at the entrance are responsible for registering any guest, employees and vendors at their arrival, and recording their exit time.
4. Handling the loss and prevention – Employees or guests may discover missing property and notify the Security Officer, as the hotel security should be familiar with the hotel’s loss and prevention policy and act on it.
5. Traffic control – Need to perform duty in parking lots, when you are duty should control the traffic flows Ensure that the vehicles are parked properly and that the reserved parking, such as the employee’s parking area and the VIP parking area, are not occupied by common guests.
6. Access control – Some places are only accessible to authorized individuals; you should be aware of this and keep an eye out for anyone who may attempt to enter the area.
7. Customer services – Greeting the guest appropriately and attempting to resolve the issue is a professional security therefore, security should possess this skill. Customer service is the most vital aspect of a hotel security, however should not compromise safety and security for the sake of customer services
8. CCTV – Ensure that CCTV systems are professionally, effectively and sensitively monitor in compliance with relevant procedures and legislations.
9. ERT – Respond to medical emergencies to provide first aid, CPR or a support as needed until medical personnel arrive.
10. Perform any other task as and when require delegated by HOD or Management.

Requirements:

• Need to be physically fit and comfortable working outdoors in all weathers, situation etc.
• Be able to adjust to a flexible working schedule – Ability to be able to adapt to a flexible working schedule. Being able to step in should illness or annual leave affect normal shift patterns makes for an excellent team. It might also affect your usual location for work too should you be called on to cover a different shift.
• Healthy and actives.
• Committed, honest and firm.
• Education level SPM and above.

Assistant Front Office Manager

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations.
• Understanding employee positions well enough to perform duties in employees absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations.
• Understanding employee positions well enough to perform duties in employees absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs,
• Providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Held full responsibility for any cash float shortage and any rebate related mistakes, as such staff concerns are fully liability for the mistake and is require to compensate Hotel’s loses.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyses information and evaluating results to choose the best solution and solve problems.
  Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.

Requirements:

1. High School Diploma required; bachelor’s degree prefer.
2. Minimum Three – Five years of Front Office Management experience.
3. Minimum 3 Years upper upscale hotel experience.
4. Strong computer system skills including; Reservation & reporting system.
5. Excellent Communication Skills, ability to influence situations.
6. Able to collaborate effectively with other hotel employees & managers to ensure team work.
7. Ability to work a flexibility schedule, including holidays & weekends.
8. Ability to read, write & communicate in English or other languages preferred.
9. Possess & demonstrate the ability to interact with all guest internal & external effectively with tact and diplomacy in line with property’s service standards.
10. Able to work on three (3) rotational shifts.

Revenue Executive

A Revenue Executive is responsible for overseeing a company’s revenue streams and operational functions. They strategize to enhance profitability, analyse financial data, and implement business processes to optimize efficiency. Their role can involve forecasting, budgeting, and coordinating with various departments to align operational goals with financial objectives.

Job Description:

• Maintain and implement as necessary the Revenue Management system as it relates to Booking Systems and ensure all statistics required for the Revenue Management report are collected, maintained and reported as required.
• Ensure that rates are communicated on time to the Reservations associates which will assist with the maximisation of revenue.
• Ensure any rate changes and restrictions are recorded.
• Support sales operations by providing data analysis and insights related to sales metric, pipeline performance, and revenue forecasting.
• Conduct regular data audits to identify and resolve data inconsistencies or errors, ensuring data integrity across revenue systems.
• Provide daily, weekly and monthly reporting.
• Optimize and expand distribution partnerships.
• Act as overall business development consultant for the hotel manager/owner.
• Challenge and influence hotel to improve service level and operational standards.
• Build and maintain strong working relationships with levels of staff at the client hotel.

Requirements:

• Minimum 2 years of working experience in reservation in 4 or 5 Star Hotel.
• Diploma / Degree in Hospitality Management preferred.
• Demonstrated effective written and verbal communication skills.
• Self-Motivated
• High Levels of flexibility and adaptability.
• Strong Knowledge of revenue management tools.

F&B Supervisor

Job Description:

• Always greet and welcome guest promptly in a warm and friendly manner
• Responsible for all the business operation.
• Achieve total customer satisfaction and meet the company standard
• Handle administration duties including stock ordering, staff roster, daily report & daily duty assignment
• Conduct briefing daily to staff
• Product knowledge – up to date from time to time
• Handles complaints and report them to the Manager or Assistant for proper action
• Oversees the setup and service of banquet events
• To help set up for buffet area when its require
• To fully assist the Manager on the day-to-day operation

Requirements:

• Must have at least 3 years of experience in supervisory level in the hospitality or F&B industry
• Strong leadership skill, mature, out-going & guest oriental, good communication skills
• Able to work independent and under pressure
• Excellent command require
• Proactive, strong senses of responsibilities and positive thinking

Maintenance Manager

Job Description:

The position of Maintenance Manager is responsible for the efficient operation of the hotel property and all its equipment, ancillary maintenance property and all its equipment, ancillary maintenance and repair services and protection of the Owner’s asset. Structural aspects of the hotel as well as the maintenance of grounds and external facilities all fall within the span of responsibility. This is done under the general guidance of the General Manager, and within the limits of established Company policies and procedures. You will also help to create a desired work culture around our Winning Ways of the The Pines Hotels Group and embrace our Commitment.

Key Responsibilities:

1. Provide advice to senior management on all aspects of engineering support, environmental controls and the operational efficiency of the property.
2. Ensure the effective financial management of the engineering department by setting maintenance budgets, capital works programs and engineering plans and ensuring that performance against there are regularly monitored and reviewed. Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and their implementation and submission to management.
3. Control of Capital Project Planning, in liaison with management, to ensure capital funding is effectively allocated and budgeted in accordance with company directives and philosophy.
4. Plan, implement and administer an energy management program by establishing energy reduction objectives, the maintenance of records and regular reporting of performance against these objectives.
5. Ensure the staff awareness of energy management within the property by conducting regular education and training programs on energy conservation and matters related to efficient operation of equipment in a cost-effective fashion.
6. Contribute to the hotel’s profitability by ensuring the effective management of the buildings environmental controls and energy conservation systems. Evaluate, control and record energy usage and implement and upgrade energy conservation systems.
7. Contribute to guest satisfaction standards by ensuring that technical support services quickly address, and where possible, anticipate, individual needs. Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient fashion.
8. Ensure adherence to all statutory regulations and fire codes by regularly reviewing policies and safety procedures. Ensure that any tests and inspections required on plant by statutory authorities are carried out as and when required and that all records and documentation associated with such tests and surveys are correctly kept and/or displayed.  Ensure that the hotel fulfils all compliance requirements.
9. Ensure a technically competent engineering staff by selecting, training and developing a motivated, well-qualified maintenance team. Carry out regular work sampling studies within the department and evaluate the performance and productivity of personnel.
10. Maintain the condition of the physical assets of the hotel by carrying out any upgrading and project work in liaison with architects, interior designers and management.
11. Ensure the effective operation of all the mechanical and electrical systems and equipment by implementing and managing a preventative maintenance program. Closely monitor the condition of the physical property and equipment by conducting continual inspections of the building.  Ensure that preventative maintenance schedules are in operation and regularly upgraded.
12. Contribute to a high standard of quality control within the hotel by actively participating in the hotel’s Quality Assurance Program.
13. Ensure the cost effectiveness and technical efficiency of all services performed by outside contracts by close supervision. Ensure all work is carried out in accordance with contracts, leases, services agreements and warranties.
14. Ensure the quality of all work completed by both employees and external contracted staff adheres to the standards of good engineering practice.
15. Contribute to the effectiveness of management decision making by representing the engineering department at all management and staff meetings and by ensuring regular liaison with heads of other departments.

Requirements:

1. Consists of Charge man BO 11KV certificate
2. At least a SPM/certificate/diploma in technical discipline or equivalent.
3. Knowledge in Electrical Supply Act, Electrical Regulation, IEE wiring regulation and etc.
4. Good command of spoken and written English
5. Able to work independently and meet deadlines
6. Good interpersonal and communication skills
7. Able of handling authorities such as TNB, JKKP, BOMBA and etc.

Intern / Trainee

Front Office, Housekeeping, Culinary, Food & Beverage, Maintenance,  Sales& Marketing & Finance