THE PINES MELAKA - FO Department SOP Acceptance

Full Name *

Employee No *

I/C No. (no ‘-’ in between) *

Telephone *

TPM Handbook *

TPM/SOP/IT/0005 Acceptable use of IT *

TPM/SOP/FO/0001 Cashiering Organization *

TPM/SOP/FO/0002 Departure *

TPM/SOP/FO/0003 Express Check Out *

TPM/SOP/FO/0004 Front Office Luggage *

TPM/SOP/FO/0005 Front Office Preparation *

TPM/SOP/FO/0006 Front Office Processing Telephone Call *

TPM/SOP/FO/0007 Front Office Walk-In or No Reservation *

TPM/SOP/FO/0008 Greetins and Welcome *

TPM/SOP/FO/0009 Handling Bomb Threat *

TPM/SOP/FO/0010 Night Audit *

TPM/SOP/FO/0011 Cash Preparation *

TPM/SOP/FO/0012 Check-in Process *

TPM/SOP/FO/0013 Front Office Handling Screen Call *

TPM/SOP/FO/0014 Front Office Security *

TPM/SOP/FO/0015 Front Office Transportation *

TPM/SOP/FO/0016 Group Check Out *

TPM/SOP/FO/0017 Cash Handling *

TPM/SOP/FO/0018 Early Arrival *

TPM/SOP/FO/0019 Front Office Mail Handling *

TPM/SOP/FO/0020 Front Office Problem Handling *

TPM/SOP/FO/0021 Cash Float Control *

TPM/SOP/FO/0022 Front Office Manual Operation *

TPM/SOP/FO/0023 Front Office Message *

TPM/SOP/FO/0024 Group Check in *

TPM/SOP/FO/0025 Credit Card Handling *

TPM/SOP/FO/0026 Front Office Follow Up Traces *

TPM/SOP/FO/0027 Front Office Greeting & Welcome Process *

TPM/SOP/FO/0028 VIP Meet and Greet *

TPM/SOP/FO/0029 Front Office Safe Deposit Box *

TPM/SOP/FO/0030 Posting *

TPM/SOP/FO/0031 VIP Arrival (FIT & Group) *

TPM/SOP/FO/0032 Front Office Car Park Control *

TPM/SOP/FO/0033 Settle an Account *

TPM/SOP/FO/0034 Upsell *

TPM/SOP/FO/0035 Processing Departure *

4 + 3 = ? Please prove that you are human by solving the equation *