Job Opportunities at THE PINES MELAKA (松閑)

Job Opportunities

Interested candidates may submit latest resume including a recent photograph to:

Human Resources Department
The Pines Melaka
33 Jalan Tun Sri Lanang,
75100 Melaka, Malaysia
Tel: 06-240 2323
Email: hr@thepines-melaka.com

The Pines Melaka are offering the position as follows:

Feel free to email your resume to hr@thepines-melaka.com or contact

06 240 2323 for more information.

Walkin interview are available daily from 10am – 12noon and 3pm – 5pm.

Marcom Executive

Job Description:

  • Assist to develop public relations programs for the hotel based on its marketing goals.
  • Coordinates with departments concerned to implement Public Relations activities effectively.
  • Develops and maintain good media relations.
  • Monitors media coverage, updates and maintains news clippings.
  • Updates and maintains media database.
  • In-charge of maintaining an effective hotel’s photo archive to ensure they are easily retrievable and up-to-date.
  • Assists the Manager to provide information on activities within and outside the hotel, which may be useful when dealing with guests.
  • Assists in coordinating hotel photography.
  • Disseminates press releases on a timely manner to appropriate media.
  • Assists the Manager to ensure consistent of application of brand guidelines for in-hotel amenities, collateral and other printed material.
  • Coordinates with hotel appointed Web Master to maintain up-to-date, accurate online information and visuals.
  • Prepares, processes and manages the workflow of documentation required for approvals and to follow up to obtain the required approval.
  • Maintains up-to-date, accurate and systematic manual and e-filing system to catalogue all documents for easy reference and retrieval on brand communications.
  • Any other duties that may be assigned from time to time by superior/the Management.

Requirements:

  • Bachelor Degree in Marketing, Advertising, Communications or related discipline.
  • 3 years to 5 years or above solid experience, preferable in related industries.
  • Able to simultaneously delivery on multiple events and meet deadline
  • Proficiency in English & Bahasa Malaysia.
  • Excellent written, verbal communication skills and good networking.
  • Good organization and planning skills, good teamwork skills

Front Desk Cum Reservation Agent

Job Description:

  • Registering arriving guests, assigning rooms, and verifying guest’s credit and issuing room keys.
  • Providing information about availability of accommodation and making room reservations.
  • Process amendments to reservations such as extensions, early departures and etc.
  • Manage No Show reservation by investigation and recording of same.
  • Record special billing arrangement for groups booking.
  • Maintain and up-to-date Knowledge of special rates/offers/promotions.
  • Responding to guests request for housekeeping and maintenance services as well as to complaints.
  • Contacting housekeeping or maintenance services when guests report problems.
  • Compiling and checking guest accounts for charges using computerized or manual systems.
  • Receiving and forwarding messages in person or using telephones or the switchboards.
  • Reviewing statements of charges to departing guests and receiving the payment.
  • Monitor reservation levels and inform Managers of current and future occupancy rates.
  • Perform transaction for Online Travel Agents booking.
  • Supervises and participates in serving guest at the Front Desk according to standards.
  • Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
  • Ensures all opening and closing duties are implemented in accordance with established standards.
  • Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
  • Ensures the correct implementation of all cash-handling procedures.
  • Welcomes all guests at the Front Desk.
  • Coordinates with Housekeeping concerning room status and others.
  • Perform any other task as and when require delegated by Superior.
  • Held full responsibility for any cash float shortage and any rebate related mistakes, as such staff concerns are fully liability for the mistake and is require to compensate Hotel’s loses.

Requirements:

  • Fresh Graduate and SPM Leavers are encourage to apply.
  • Excellent hands-on skills with eye to details.
  • Ability to work independently.
  • Positive attitude and responsible character.
  • Pleasant personality with focus on excellence in customer service.
  • Prior working experience will be an added advantage.
  • Self-starter with good communication and interpersonal skill.
  • Possess self-confidence and be able to actively interact with all relevant parties.
  • Able to work on three (3) rotational shifts.

Culinary – Commis

Job Description:

  • Help to prepare the meal ingredients for the Chef de Partie and Sous Chefs such as chopping, peeling, and washing vegetables.
  • Monitor the expiry dates of the ingredients and alert the Chef de Partie and Sous Chef of the near expired raw materials
  • Make sure all the food and raw materials are stored properly.
  • Monitor food quality while preparing food.
  • Assist in plating up special event meals as assigned.

Requirements:

  • Completion of a college diploma id hospitality, food and beverage service management or other related disciplines.
  • Minimum 3 years of supervisory experience, preferably in the food service industry or hotel industry.
  • Ability to work under pressure while complying with all relevant legislation.
  • Excellent communication, leadership, interpersonal and customer service
  • Experience with monitoring and controlling inventory.
  • Team Player
  • Customer oriental approach
  • Critical thinker and problem-solving skills

Housekeeping Attendant (Part Time and Full Time)

Job Description:

  • Greeting guests and responding to queries.
  • Changing bed linen and making beds.
  • Replacing used towels and other bathroom amenities, such as shampoo and soap.
  • Sweeping and mopping floors.
  • Vacuuming carpets.
  • Dusting and polishing furniture.
  • Emptying trash containers and ashtrays.
  • Restocking beverages and food items in the minibar.
  • Cleaning public areas, such as corridors.
  • Reporting any technical issues and maintenance needs.
  • Updating status of guest rooms on assignment sheet.
  • Returning and restocking cleaning cart at shift end.
  • Perform any other duties as assigned and when necessary by Superior / Management

Requirements:

  • SPM or equivalent
  • Previous guest service and/or housekeeping experience.
  • Experience using industrial cleaning equipment and products.
  • Flexible working hours.
  • Ability to work with little or no supervision while meeting high-performance standards.
  • Physical mobility and stamina.
  • Ability to follow instructions.
  • Professional and polite.

Security Officer

Job Description:

  • Patrolling – Security must patrol the interior and exterior of the premises to detect unusual

    activities and ensure that all equipment is operating normally and not causing safety

    and security hazards

  • Reporting- Security should report to the senior colleges any event involving the safety and security

    of a person or property.

  • Log in and log out – The security staff stationed at the entrance are responsible for registering any

    guest, employees and vendors at their arrival, and recording their exit time.

  • Handling the loss and prevention – Employees or guests may discover missing property and notify

    the Security Officer, as the hotel security should be familiar with

    the hotel’s loss and prevention policy and act on it.

  • Traffic control – Need to perform duty in parking lots, when you are duty should control the traffic

    flows Ensure that the vehicles are parked properly and that the reserved parking,

    such as the employee’s parking area and the VIP parking area, are not occupied by

    common guests.

  • Access control – Some places are only accessible to authorized individuals; you should be aware of

    this and keep an eye out for anyone who may attempt to enter the area.

  • Customer services – Greeting the guest appropriately and attempting to resolve the issue is a

    professional security therefore, security should possess this skill. Customer

    service is the most vital aspect of a hotel security, however should not

    compromise safety and security for the sake of customer service.

  • CCTV – Ensure that CCTV systems are professionally, effectively and sensitively monitor in

    compliance with relevant procedures and legislations.

  • ERT – Respond to medical emergencies to provide first aid, CPR or a support as needed until medical

    personnel arrive.

  • Perform any other task as and when require delegated by HOD or Management.

Requirements:

  • Need to be physically fit and comfortable working outdoors in all weathers, situation etc.

  • Be able to adjust to a flexible working schedule – Ability to be able to adapt to a flexible working schedule. Being able to step in should illness or annual leave affect normal shift patterns makes for an excellent team. It might also affect your usual location for work too should you be called on to cover a different shift.

  • Healthy and actives.

  • Committed, honest and firm.

  • Education level SPM and above.

Intern / Trainee

Front Office, Housekeeping, Culinary, Food & Beverage, Maintenance,  Sales& Marketing & Finance